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From FSU - ITAP

Purpose

The Information Technology Assistance Program is designed to help users learn to make better use of their computer by having friendly, knowledgeable students who love to share their passion for computers with you. ITAP Can Help If You…

1. Do not have time to wait for official FSU training workshops
   
2. Feel existing training opportunities are above or below your skill level
3. Are more comfortable with individual attention on your own workstation
4. Would like to learn new and better ways to use your computer
5. Would like to know more about computing resources available to you
6. Products we currently support:
   1. Lotus Notes
   2. Web CT
   3. Respondus
   4. Adobe Products (along with Macromedia)
   5. Office Products (Including Visio and Project)
   6. Windows XP
   7. Heat
   8. Smart Classrooms
   9. My FSU
   10. Limited Banner
   11. Other Products as Requested

How to Make the Best Use of ITAP

1. Ask questions! They’re there to help. Remember there are no bad questions and there is more than one way to do things.
2. Everyone has a different learning style. Do you learn better by reading instructions first, being shown first, or trying it out on your own? Let the Assistant know what you prefer so they can best help you.
3. Informational Technology Assistants cannot fix broken hardware or install new software. Call a work order in to TAC for these types of problems.

To Get Help From ITAP

1. Call the Technology Assistance Center at 231-591-4822 (4TAC).
2. Request that someone from ITAP help you and what you are looking to learn about.
3. Give them your information and what specifically you need help with (or at least what specific software) and what times might be good for you, plus the urgency of your need.
4. An ITAP student will contact you to finalize the appointment.
5. Based on what you are asking for, we will arrange a student with the needed experience in that topic.

CATEGORIES

Category:About the Wiki

A great place to start.

Category:Policies

Please comment and give your input to the development of ITAP!

Category:Reference

What you need to look up every once in a while.

Category:Training Materials

Category:Level 1