Ensuring the correct version of Java is installed
From FerrisConnect KnowledgeBase
Currently, the most compatible version of Java that works with FerrisConnect is Java™ 6 Update 5.
Contents |
[edit]
Symptoms
- When choosing to attach a file to an assignment or an email, a red "X" appears where My Computer should be. This prevents the user from uploading files from his/her computer.
[edit]
Determining which version(s) of Java is installed (XP/Vista)
- Open up Control Panel via the Start Menu.
- If Control Panel is in "Category Mode", on the left side of the window click "Switch to Classic View"
- Double Click the Java Icon (no Java icon?)
- Goto the "Java" tab
- Under Java Application Runtime Settings, click "View"
- This window tells the user which version(s) of Java are installed. (Image)
- It is recommended that "1.6.0_05" is the only version installed. (Removing Java)
- NOTE: If there are multiple versions of Java installed AND 1.6.0_05 is listed, then a quick and temporary remedy would be to uncheck all of the boxes on the right except for the one belonging to 1.6.0_05.
[edit]
Installing Java 1.6 update 5
- Follow this link to download Java 1.6 update 5
- Right click on the link and click "Open in New Window" will keep you on this page.
- Towards the bottom, click on the "Download JRE" link
- Platform: Windows
- Language: Multi-language
- Agree to the Software License Agreement and click continue
- Click on the link that says "jre-6u5-windows-i586-p.exe"
- Save and run the file. The setup will guide you through installing Java.
[edit]
Removing Java
- Open up Control Panel via the Start Menu.
- Open up "Add/Remove Programs"
- Scroll down the list and remove any entries that start with Java (Image)
NOTE: It is not necessary to reboot between removing each entry, however after the last version is removed, it is important that you do reboot. FerrisConnect will not work until you do.
Published by: --Pickert 15:15, 22 October 2008 (EDT)
